Last updated: December 2024

Data Controller / Administrator Danych

Royal Fashion Vipol Sp. z o.o.
al. Jana Pawła II 27
00-867 Warszawa, Poland
NIP: 5223103395
REGON: 368499313
Email: kontakt@royalfashion.pl
Phone: +48 791 133 000

1. Information We Collect

In accordance with the General Data Protection Regulation (GDPR), we collect and process the following personal data:

• Identity Data: Name, surname, username
• Contact Data: Email address, phone number, billing and delivery addresses
• Transaction Data: Purchase history, payment details, order information
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Pages visited, products viewed, time spent on site
• Marketing Data: Preferences for receiving marketing communications

2. Legal Basis for Processing (GDPR Article 6)

We process your personal data based on:

• Contract Performance (Art. 6(1)(b)): Processing necessary to fulfill your orders and provide our services
• Legitimate Interest (Art. 6(1)(f)): Fraud prevention, website security, analytics to improve our services
• Consent (Art. 6(1)(a)): Marketing communications, analytics cookies, personalization
• Legal Obligation (Art. 6(1)(c)): Tax records, consumer protection compliance

3. How We Use Your Information

• Processing and delivering your orders
• Managing your account and providing customer support
• Sending order confirmations and shipping updates
• Processing returns and refunds
• Sending marketing communications (with your consent)
• Improving our website and services through analytics
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Data Recipients and Transfers

We may share your data with:

• Payment Processors: For secure payment processing (e.g., Stripe, PayPal)
• Shipping Partners: To deliver your orders (e.g., DHL, DPD, InPost)
• IT Service Providers: Hosting, email services, analytics
• Marketing Platforms: Only with your consent
• Legal Authorities: When required by law

All third-party processors are bound by data processing agreements ensuring GDPR compliance. Data transfers outside the EEA are protected by Standard Contractual Clauses.

5. Data Retention

• Account Data: Until account deletion request + legal retention period
• Order Data: 5 years (tax/accounting requirements)
• Marketing Data: Until consent withdrawal
• Technical Logs: 12 months

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of your personal data
• Right to Rectification (Art. 16): Correct inaccurate data
• Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten")
• Right to Restriction (Art. 18): Limit how we process your data
• Right to Data Portability (Art. 20): Receive your data in a machine-readable format
• Right to Object (Art. 21): Object to processing based on legitimate interest
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise your rights, contact us at: kontakt@royalfashion.pl

7. Cookies

We use cookies and similar technologies. You can manage your cookie preferences through our cookie consent banner. For detailed information, please see our Cookie Policy.

8. Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing (PCI DSS compliant)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children under 16.

10. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

Prezes Urzędu Ochrony Danych Osobowych (PUODO)
ul. Stawki 2
00-193 Warszawa, Poland
Website: uodo.gov.pl

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website.

12. Contact Us

For any questions about this Privacy Policy or your personal data:

Royal Fashion Vipol Sp. z o.o.
Email: kontakt@royalfashion.pl
Phone: +48 791 133 000
Address: al. Jana Pawła II 27, 00-867 Warszawa, Poland