Last updated: December 2024

1. General Information

These Terms and Conditions govern your use of the Royal Fashion online store operated by:

Royal Fashion Vipol Sp. z o.o.
al. Jana Pawła II 27
00-867 Warszawa, Poland
NIP: 5223103395
REGON: 368499313
Email: kontakt@royalfashion.pl
Phone: +48 791 133 000

By using our website or placing an order, you accept these terms in full. If you disagree with any part, please do not use our services.

2. Definitions

• "Seller" - Royal Fashion Vipol Sp. z o.o.
• "Customer" - any person placing an order through the store
• "Consumer" - a Customer who is a natural person making a purchase unrelated to their business activity
• "Store" - the online store operated at royalfashion.pl and related domains
• "Product" - goods available for purchase in the Store
• "Order" - a declaration of intent to purchase Products

3. Account Registration

• Registration is free and voluntary
• You must be at least 16 years old to create an account
• You are responsible for maintaining account security and all activities under your account
• You may delete your account at any time by contacting us

4. Orders and Contract Formation

• Product information on the Store constitutes an invitation to make an offer, not a binding offer
• By placing an Order, you make a binding offer to purchase the selected Products
• A contract is formed when we send you an Order confirmation email
• All prices are displayed in the local currency and include VAT where applicable
• We reserve the right to reject orders in cases of pricing errors or product unavailability

5. Payment Methods

We accept the following payment methods:

• Credit/Debit cards (Visa, Mastercard)
• PayPal
• Bank transfer
• Other local payment methods depending on your region

Bank Account:
ING BANK
IBAN: PL 16 1050 1025 1000 0090 3258 7421
SWIFT: INGBPLPW

6. Delivery

• Delivery times and costs are displayed during checkout
• Delivery times are estimates and may vary based on destination and carrier
• Risk of loss passes to you upon delivery
• Please inspect packages upon receipt and report any damage immediately

7. Right of Withdrawal (EU Consumers)

As an EU consumer, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you (or a third party indicated by you) acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email to reklamacje@royalfashion.pl).

For detailed information, please see our Return Policy.

8. Complaints and Warranty

• We are liable for product defects under statutory warranty provisions
• To file a complaint, contact: reklamacje@royalfashion.pl
• Include your order number, description of the defect, and photos if possible
• We will respond to complaints within 14 days
• Consumers have a 2-year statutory warranty under EU law

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Royal Fashion Vipol Sp. z o.o. or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Prohibited Conduct

You agree not to:

• Violate any applicable laws or regulations
• Provide false information when placing orders
• Interfere with the Store's operation or security
• Use automated systems to access the Store without permission
• Attempt to gain unauthorized access to our systems

11. Limitation of Liability

To the extent permitted by law, our liability is limited to the purchase price of the Products. We are not liable for indirect, incidental, or consequential damages. This limitation does not affect your statutory rights as a consumer.

12. Dispute Resolution

EU consumers may use the Online Dispute Resolution (ODR) platform:https://ec.europa.eu/consumers/odr

We are committed to resolving disputes amicably. Please contact us first at kontakt@royalfashion.pl.

13. Governing Law

These Terms are governed by Polish law. For consumers, this choice of law does not deprive you of protection under mandatory consumer protection provisions of your country of residence.

Any disputes shall be resolved by courts of competent jurisdiction in Warsaw, Poland, unless mandatory consumer protection laws provide otherwise.

14. Changes to Terms

We may update these Terms periodically. Changes become effective upon posting on the website. Continued use of the Store after changes constitutes acceptance of the new Terms. Orders placed before changes are governed by the Terms in effect at the time of ordering.

15. Contact

Royal Fashion Vipol Sp. z o.o.
al. Jana Pawła II 27
00-867 Warszawa, Poland
Email: kontakt@royalfashion.pl
Phone: +48 791 133 000
Complaints: reklamacje@royalfashion.pl